Cancellation policy

ZafranShop Online Shopping UAE - Order Cancellation Policy

At ZafranShop, we strive to ensure that your shopping experience is smooth and hassle-free. However, we understand that sometimes cancellations are necessary. Below is our policy regarding order cancellations:

1. Cancellation Before Dispatch:

  • Timeframe: You can cancel your order for a full refund anytime before your order is dispatched. Please contact our customer service team immediately to cancel your order.
  • Method of Cancellation: You can cancel the order by reaching out to us via email, phone, or the live chat option on our website.
  • Refund: Once canceled, the full amount will be refunded to the original payment method within 5-7 business days.

2. Cancellation After Dispatch:

  • Timeframe: If your order has already been dispatched or shipped, cancellation is no longer possible.
  • Return Process: If you refuse the order at the time of delivery or return the item, our standard return policy will apply. You will need to follow the return procedure for a refund, as detailed below.

3. Non-Cancellable Items:

  • Some products may not be eligible for cancellation or return due to hygiene, safety, or other regulatory reasons. These items will be clearly marked on the product page.

4. Special Conditions:

  • Discounted Items/Promotions: Items purchased under special promotions or discount offers may have additional cancellation restrictions. Please check the terms and conditions of the specific promotion.
  • Pre-Orders: For pre-order items, cancellations can only be made before the product is shipped from our warehouse. Once the item is shipped, it will follow the same cancellation and return process as other orders.

5. How to Cancel an Order:

  • Contact Us: To cancel an order, please reach out to our customer service team as soon as possible via the following methods:
    • Phone: [+9710542691069]
    • Email: [Support@zafranshop.com]
    • Live Chat: Available on the website.
  • Order Information: Please provide your order number, item details, and reason for cancellation when contacting us.

6. Refund Processing:

  • Refunds will be processed once the cancellation is confirmed and verified. Please allow 5-7 business days for the amount to reflect in your account, depending on your payment method.

7. Exchange or Return Instead of Cancellation:

  • If you wish to exchange or return an item instead of canceling your order, please refer to our Return and Exchange Policy, which provides the steps to return items after delivery.

8. ZafranShop's Rights:

  • ZafranShop reserves the right to refuse cancellation requests if the order has already been processed or shipped.
  • We may update or modify our cancellation policy from time to time. Please refer to our website for the most current policy.

If you have any questions regarding our cancellation policy, feel free to contact our customer support team. Thank you for shopping with ZafranShop!