Return policy

Zafranshop Online Shopping Return Policy

1. Returns Eligibility:
We accept returns within 7 days of receiving your order. To be eligible for a return, the item must be:

  • Unused, unworn, and in its original packaging.

  • Free from any damage or alterations.

  • Accompanied by a receipt or proof of purchase.

2. Non-Returnable Items:
Certain items cannot be returned, including:

  • Perishable goods (food, flowers, etc.).

  • Personalized or customized items.

  • Health and hygiene products (e.g., cosmetics, undergarments).

  • Clearance or final sale items.

3. Return Process:
To initiate a return:

  1. Contact our customer support at support@zafranshop.com with your order details.

  2. Our team will provide a return authorization and shipping instructions.

  3. Pack the item securely and send it back to us.

  4. Once received, we will inspect the item and process your refund or exchange within 7 business days.

4. Refunds & Exchanges:

  • Approved returns will be refunded to the original payment method.

  • Refunds may take 5-10 business days to reflect in your account.

  • If you prefer an exchange, we will ship the replacement once the returned item is inspected.

5. Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • If a return is due to our error, we will provide a prepaid shipping label.

6. Damaged or Defective Items:
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the issue for a replacement or refund.

7. Contact Information:
For any return-related inquiries, please reach out to our support team at support@zafranshop.com.

This policy is subject to change without prior notice. Please refer to our website for the most up-to-date return guidelines.